Terms & Conditions
Please find time to read the small print, so sit back with a cuppa and take time to read through our T & C’s, thank you.
Bookings
Bookings are subject to the following terms and conditions:
• A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
• The deposit/full payment must be paid within 3 days of the booking being placed.
• The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• We require the name and contact details of the lead person making the booking.
• A £50 deposit per week of booking, is payable at the time of booking.
• Bookings made less than 14 days before your arrival date must be paid in full.
• The balance must be paid no later than 14 days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.
Cancellations
• All cancellations must be notified in writing and once received we will confirm the cancellation.
• If the customer has cancelled before 14 days of start of booking then a full refund will be returned.
• If a customer cancels within 14 days of start of booking date, then no refund can be returned
• If we are successful in getting a replacement booking, we will refund the total amount paid or the difference if only partially booked the dates.
• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.
Occupancy and Visitors
• The maximum number of persons occupying the property must not exceed the maximum stated on the property information of how many it sleeps and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.
• Please be advised that no extra overnight visitors are allowed to stay at the property.
• Bookings cannot be accepted from persons under eighteen years of age.
• The owner reserves the right to refuse a booking without giving any reason.
Access to the Property
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
Arrival and Departure
• Arrive from 3pm on the arrival date and guests are required to leave the rental by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental.
• Check-out – 10am and please vacuum lodge before you leave thanks
Use of the Property
• You must not use the property except for the purpose of a holiday or a base for those having to work in the area.
Smoking and Vaping
• Smoking and vaping are not allowed in the property, but ashtray provided on table outside.
• Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
Fire Exit Routes and Accessibility
• Please note, that the fire exit routes in bedrooms, are not suitable for those with disabilities, the elderly or special needs, due to the escape routes being through the windows. Exit routes from kitchen and lounge areas are front door and patio doors, so please take note before you book.
Pets
• Pets
-We only allow 2 dogs maximum, no other kinds of pets. If more than 2 dogs, then please check with owner first.
-Dogs must be booked in and the cost is £15 per dog.
-Please keep dogs off sofas and beds, but I can provide covers for sofas if needed but strictly no dogs on beds, unless you provide your own bedding and duvets. Then I can deduct a cost for you providing own bedding.
-Guests are responsible for cleaning up after their pets.
-Please clean muddy dogs using the outside tap and the dog towels provided.
-Dogs must not be left alone in the property.
-Please vacuum the lodge before you vacate. If the property requires additional cleaning due to excessive dog hair we will charge a £50 fee to cover the extra cleaning costs.
-You are responsible for your dog and you will be charged for any damage caused by your dog.
Damages and Breakages
• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out.
• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
Security and Energy Use
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, heating, air conditioning – we’re an eco-friendly holiday home.
Cleaning
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Liability
• The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
Property Inventory
• All inventory must remain in the property and not be taken to another property.
Supervision of Children
• You are responsible for the supervision of all members of your party under the age of 18 at all times.
Noise and Consideration for Others
• Please respect the community and try to keep noise levels to a minimum, especially between 10 pm and 7 am.
Behaviour
• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
Barbecue
• Please use the designated barbecue utensils and clean the barbecue after use.
Prohibited Items
• Fireworks, Chinese lanterns, candles and drones are prohibited.
Wi-Fi
• Wi-Fi – the guest agrees to reasonable and lawful usage.
Electric Vehicle Charging
• Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.
• Dedicated electric vehicle charging point.
-The charging point is for the use of the booking party only.
-Use is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the charger unless the damage was caused directly by our negligence.
-You shall be responsible to us for any damage to the charging point or loss suffered by us caused by your use of the charging point.
Problems and Complaints
• Any problem or complaint must be immediately reported directly to us/our representatives to allow us the opportunity to resolve it.
Non-Compliance
• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.